Outcome
Close more settlements
A deal board that shows every file by stage and what each one is waiting on — so the document gap, the expiring approval and the silent client surface while there is still time to fix them.
Deals rarely die at the decision
They die in the gap between conditional approval and settlement. A payslip that was never chased. A valuation nobody followed up. A pre-approval that expired quietly while everyone assumed somebody else was watching it. By the time it shows up in a report, the deal has already gone cold or gone elsewhere.
A pipeline that tells you what is blocking each file
Most systems show you where a deal is. That is a location, not a next action. The board here is organised around what a file is waiting on, so the question "what needs doing today" has an answer you can read rather than reconstruct.
- Every live deal on one board, arranged by stage from application to settled
- Each card carries what it is waiting on — a document, a valuation, a lender response, a client reply
- Stage changes stamp the dates the later sequences read, so nothing has to be entered twice
The chasing happens whether or not you remember
Document collection is the single biggest consumer of settlement time, and it is almost entirely mechanical. It runs as configured workflow instead of as a task on somebody’s list.
- Per-deal document checklists, with a client upload page rather than an email thread
- Reminders that continue on their own cadence and stop the moment the document arrives
- Stale-deal alerts when a file has not moved, before it becomes a conversation about why
- Milestone updates to the client at each stage change, so “any update?” calls stop arriving
Settlement is a handover, not an ending
The settlement date is the trigger the rest of the system runs on. Stamping it properly is what makes post-settlement nurture, fixed-rate expiry prompts and the review ask possible at all.
- Settlement handover stamps the dates the retention sequences depend on
- The client moves onto the post-settlement cadence automatically
- The review and referral ask sits at the point the client is most likely to say yes
What this does not do
The honest boundary
This is the coordination layer around a deal, not the deal itself. It does not lodge the loan, assess credit, calculate serviceability or talk to a lender — your aggregator and its software still do all of that, and our research side compares the tools built for it. What this does is make sure nothing waits on somebody remembering.